Order & Delivery Related FAQs

1. Can I change / cancel my order?
You can cancel your order within 24 hours of order placement, before the order has shipped. We will cancel the order and start the refund process.
To cancel an order: Just click on the Cancel button against your order in My Orders in My Account. You can change your order for any same or higher value product/upgraded product within 24 hrs of your order placement.
To modify an order: Click on the Change/Modify button against your order in My Orders in My Account Any requisition cannot be admitted after 24hrs / or after the shipping process has started. 1 Content Goes Here
2. What if I have received a physically damaged product?
We undergo an extensive quality check process so be rest assured that the products are up to the international standards and post that they are dispatched to you. However in any rare case (due to any handling issue of the LED Lights), you receive a damaged product, please contact us on +91-7737325979 within 7 days of receiptof your order and email us a few photographs along with the order number and item code at sales@veekaylights.com for us to assess the extent of damage. Depending upon the type of damage we shall send necessary parts / replacement or send our expert technicians to assess and fix the issue. *Replacements will be made based on availability of that product on the website
3. What should I do if I find my package opened or tampered with upon delivery?
Please don’t accept an open or tampered package. Report this concern by clicking in Return/Replace option in your My Orders page within the 7 days of receipt of damaged package. We will look into the issue and get back to you soon.
4. What if I receive a faulty/defective product?
Incase you receive a faulty product, we request you to contact us on our customer service number 1800-102-8787 within 7 days of receipt of your order. We will arrange a pickup for the product within 5 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll replace it for you/issue a credit note, as per your request. Following are the terms and conditions for return/replacement. Products must be in their original condition Only unused, unaltered, unsoiled products with their original tags will be accepted Brand packaging should be intact Replacements will be made based on availability of that product on the website
5. What if I do not like the product?
We, at VEEKAY LED Lights, work to ensure that you get what you see on our website. We do not offer exchanges and credit notes for such circumstances(unless the product was damaged on arrival and we are unable to replace the item) If you have any questions about our products or need more product information, please contact our customer service on care@veekaylight.com.